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FREQUENTLY ASKED QUESTIONS

Why do you need my credit card to reserve a bike?

Your credit card will not be charged when you reserve bikes online. Your information is needed in case you are a no show for your reservation.

What do I need in order to rent an electric bike?

You will need a drivers license or some other proof of identification. Payment can be made by credit card, Apple pay or cash.

Are there age restrictions on the electric bikes?

Our insurance carrier dictates that you need to be 18 years old.

Do I need to wear a bike helmet?

Bike helmets are included in your bike rental. Helmets are to be worn at all times while operating your rental bike. Our insurance carrier also makes it mandatory to wear a helmet.

What is your policy for bad weather?

If we have bad weather which effects your reservation you can reschedule or cancel.

What is your cancelation policy?

If you reserve online or by phone cancelations must be made 24 hours in advance. Please note that for groups of six or more, cancelations must be a week in advance.

Are there any weight restrictions?

Maximum weight for the Rad Rover and Step Thru is 275 pounds.

Is food and drink included?

Food and drink is not included. We do have drinks at our shop that you can purchase.

What happens if you have a issue with the bike while out riding?

Please call the shop and we will send someone out to swap out the problem bike.

Do I need to sign a waiver?

Yes, there is a user agreement that you will need to sign at the time of rental.

Is it safe?

Prior to embarking on your bikes, we will provide a safety briefing and make sure you understand how to use your electric bike.

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